Quality & Improvement
Feedback, Compliments & Complaints
Your feedback helps us understand what we are doing well and where we can improve.
Nobility Care Australia welcomes feedback, compliments, concerns, and complaints from participants, families, carers, and other stakeholders.
We are committed to listening, responding respectfully, and using feedback to strengthen the quality and safety of our services.
Your right to provide feedback
Everyone has the right to:
- Share feedback, concerns, or complaints at any time
- Be treated with respect, fairness, and dignity
- Raise issues in a blame-free and resolution-focused environment
- Have their privacy and confidentiality respected
- Continue receiving services without fear of disadvantage or retribution
Providing feedback will not affect the supports you receive.
How we manage feedback and complaints
We have a clear and effective feedback and complaints management system to ensure:
- Feedback is acknowledged promptly
- Concerns and complaints are reviewed fairly and objectively
- Matters are handled confidentially
- Outcomes and actions are communicated where appropriate
- Opportunities for service improvement are identified and implemented
Where possible, we aim to resolve issues early and respectfully, working with individuals to reach a positive outcome.
What you can share with us
You can contact us to:
- Make a compliment
- Provide general feedback or suggestions
- Raise a concern
- Make a formal complaint
All feedback is valued and contributes to continuous improvement across our services.
Submit feedback online
You can submit feedback or a complaint at any time using our secure online form.
Submit feedback onlineIf you require assistance to provide feedback or would like support from an advocate, please let us know and we will be happy to help.