12 Questions to Ask Before Moving Into a SIL Vacancy

Finding a Supported Independent Living (SIL) vacancy that looks right is exciting. Before you say yes, it's worth asking a few questions so you know the home, the people and the support will suit you long term.

Here are 12 questions we recommend every participant and family ask.

About the home

1. Where exactly is the home, and what's nearby?

Think about family, work, day programs, shops, your GP and public transport. A great house in the wrong spot can make everyday life harder.

2. Is the home accessible for my needs?

Check doorways, bathrooms, steps, ramps and any equipment you use. If you need Specialist Disability Accommodation (SDA), ask what design category the home is.

3. Will I have my own bedroom, and can I decorate it?

Your room should feel like yours. Ask about furniture, decorating and bringing your own things.

About housemates

4. Who would I be living with?

Ask about housemates' ages, interests and routines. If you can, meet them before deciding.

5. What happens if housemates don't get along?

A good provider will have a clear, respectful process for sorting out conflict.

About the support

6. What support will I get, and when?

Ask to see how the roster works, including overnight support and how shared supports are split between housemates.

7. Will I have the same support workers?

Consistent staff make a big difference. Ask how the provider keeps the same team with you and how they match workers to residents.

8. How do you support my goals?

SIL isn't just about daily tasks. Ask how they'll help you build skills, get out into the community and work towards what matters to you.

9. How do you handle health needs and medication?

If you have health or medication needs, ask how staff are trained and how they work with your doctors and therapists.

About the provider and costs

10. Are you a registered NDIS provider?

Since 1 July 2026, every SIL provider must be registered with the NDIS Quality and Safeguards Commission. You can check the NDIS Provider Register to confirm.

11. What will I pay out of my own pocket?

SIL funding covers your support, not day-to-day living costs. Ask about rent, board, utilities, food and any shared household costs.

12. How do I give feedback or make a complaint?

You should know who to talk to, how quickly they'll respond, and that you can contact the NDIS Commission if you need to.

Tips for your visit

• Bring a family member, friend or support coordinator.
• Visit at different times of day if you can.
• Write your questions down and take notes.
• Trust your gut. If something doesn't feel right, ask more questions.

Ready to look at vacancies?

Nobility Care Australia has SIL homes across NSW, Victoria, Queensland and Western Australia. Browse our current SIL vacancies or get in touch to arrange a visit.